Terms and conditions

1. WEBSITE

This website is the e-shop (hereinafter “Store”) of the sole proprietorship under the name “DIMOS MICHAEL”, with VAT number 160450165, VAT number 9315593365, 26 Veikou Avenue, Tel. 2114029080 The terms of use of the Store are included herein in a clear and understandable manner. Furthermore, any contract concluded through the Store is governed by the terms stated herein as well as those agreed between the parties, as the case may be. Any other terms are expressly excluded. Without prejudice to the principle of good faith and good business practice and, in general, to the provisions governing legal transactions, in particular those concluded at a distance (where applicable), any user who enters and makes use of the services of the Shop shall be deemed to consent to and unconditionally accept the terms set out herein, without exception. If a user does not agree to these terms, he/she must refrain from using the Store and from any transaction with it. Translated with www.DeepL.com/Translator (free version)

2. RIGHTS, OBLIGATIONS AND RESPONSIBILITIES OF THE PARTIES

The Store may contain links or references to other websites owned and operated by third parties. The sole proprietorship does not handle or control and therefore bears no responsibility for any information, product or service contained therein. Therefore, for any problem that may arise during your visit or use, you should contact directly the legal representatives of this website, who are responsible for the provision of their services. The Store may, for any reason and without notice, change these Terms but will make every effort to indicate any changes to these Terms with a notice on the home page. The use of this website by users after the effective date of any changes to these Terms will be deemed as their acceptance of these changes.

The Sole Proprietor declares that the information contained in the documents and announcements published on this server is fit for any purpose. Any such document and related graphics are provided “as is” without warranty of any kind.

The sole proprietorship is not responsible or liable for any damage (including compensation for moral damages) resulting from failure to provide support services.

By using the Store, the user declares that he/she agrees that the use is at his/her own risk and acknowledges that, although the sole proprietorship makes every effort to provide high-quality services, it is not possible to guarantee that there will be no interruptions in use or errors in the content of the Store. The photos of the products are indicative. The user may examine the goods in the physical store of the Individual Business, subject to the availability of a code that may vary from store to store.

The user of the Store (which includes any person who uses the Store, with or without rights of use, with or without connection, as well as anyone who is legally liable for the actions of a third person using the Store, e.g. the legal guardian or the legal guardian of a minor) declares that he/she is legally capable of entering into a contract with the Company through the Store, as well as to use the Store under the terms and conditions stated herein. Also, as long as the use of the Store is made after logging in with the User’s login details, he/she accepts that he/she is personally and financially responsible for any use of the Store, even if the use of the Store is made by others, e.g. persons staying with him/her. The registered User agrees to prohibit any use of the Store by minors using his/her account or name.

The user is free to use the Store in accordance with these terms and conditions, the law and good morals. The user is solely responsible for the content of the transactions. The sole proprietorship does not exercise any kind of correction or intervention on the data transferred by the user, who must correctly fill in the fields in the online contact forms.

The user agrees and undertakes the obligation not to use the Shop for:

a. Sending, publishing or transmitting in any way any content that is or may be considered for any reason immoral (offensive to morals, social values, minors, etc.) or illegal or, in general, offends, harms or damages the Company or any third party and their legal rights,

b. Posting, publishing or transmitting in any manner any content to which users do not have a right to transmit under law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), as well as any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of a third party or contains malicious content.

c. Any other intentional or unintentional breach of the applicable legislation,

d. Any storage of personal data about other users.

Without prejudice to any other right of the company, any use contrary to the above may result in the termination of the services provided without any notice. The User agrees that the management, employees, partners and shareholders of the Company are not liable for any breach of the above obligations by the User.

3. AGREEMENT

For the conclusion of a contract with the Sole Proprietorship (e.g. purchase of goods) through the Store, registration at the Store (using a “user name” and “password”) is not required. During the purchase process the user will be asked to log in (if already registered) or to indicate the details to which the goods will be sent. If the user wishes, he/she can either provide a password, and thus his/her details will be stored for future transactions, or he/she can choose not to provide a password, in which case in future transactions he/she will have to re-enter the relevant details.

Registration requires only your full name, mailing address, contact telephone number and e-mail. This information remains strictly confidential, in accordance with the details mentioned in the paragraph herein concerning Personal Data.

Orders are placed in writing via the internet by completing and sending the relevant form available at the Store. The contract is completed when the user receives an update of the order status with the indication “It has been sent”. Other updates on the status of the order are displayed on the user’s screen and are sent by e-mail to the contact e-mail address registered by the user. During the processing of each registered order, the stock availability of the ordered products is confirmed. In case the availability or delivery time differs from the one indicated on the page of the goods, the user will receive a relevant notification.

Before sending the order, the user, in addition to knowing the terms of the present, receives the following information:

a. That the user’s contracting party is the Company, the full details of which are set out herein,

b. The main characteristics of the products ordered,

c. The total price of the products, including VAT and any other charges and, where applicable, all additional charges for shipping, delivery or postage and any other expenses,

d. The arrangements for payment, delivery, performance, the deadline within which the Company undertakes to deliver the goods,

e. That the user may submit any complaint in any way and in particular by telephone to the number 2114029080 or by e-mail to [email protected] and that the Individual Enterprise, after examining the complaint, will contact the user as soon as possible,

f. that given the use of the internet as a means of distance communication for the conclusion of the contract, there is no charge to the user on the part of the Sole Trader for the use of the Shop,

g. That the user has the right of withdrawal in accordance with the conditions, deadline and procedures for exercising this right set out below,

i. That the Company is liable for actual defects and lack of agreed qualities in accordance with Articles 534 et seq. of the Civil Code and that the Sole Proprietorship provides further commercial guarantee and after-sales support services to the user, in accordance with the terms set out below,

j. The operation of the store is governed by the use of the current Code of Conduct of the Hellenic E-Commerce Association, to which the user can also address any complaint or request for redress.

The Individual Company bears no responsibility and does not cover differences in the prices of products purchased from a physical store of the Company and the user subsequently found out that the price was lower in the store or vice versa.

Any product offers are valid while stocks last.

The sole proprietorship is not responsible for any errors in the characteristics, photos and prices of products listed in the Shop and cannot ensure that there will be no errors from any cause when entering and/or updating the characteristics and/or price of a product. For this reason, in the context of good faith, if the user finds that a good is offered at an unusually low or high price compared to its market value, before proceeding with the order, he/she must contact the company by e-mail at [email protected].

The sole proprietorship provides the possibility to order the goods available through the Store or to collect the goods from the physical stores of the Individual Business in Greece at the link to the network of physical stores of the Individual Business. https://kosmimatadimou.gr/ The user has the option to select through the Store the good(s) he/she wishes to purchase as well as the store of receipt of the purchase product by paying the purchase price by cash or card, upon receipt of the goods at the physical store he/she has selected. This order will be valid from the moment the user receives an informative e-mail or SMS for the dates of receipt of the order from the physical store and for as long as indicated in this e-mail or SMS. If the user does not come to the store and pay the price within the aforementioned period, the order will be canceled, without the Company being liable for this reason. If a user abuses this option (e.g. repeated orders without receipt from the store), the Company may reject and refuse the order.

In accordance with Directive 2013/11/EC, which was transposed in Greece by means of KYA 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (EDR platform). To use it click here.

4. INTELLECTUAL PROPERTY

The Store contains intellectual property material that belongs to the sole proprietorship and is protected by law. All contents of the Store are the intellectual property of the sole proprietorship (or third parties contracted with it) and are protected by Greek and international law. Any copying, reproduction and retransmission of the material is prohibited without the written permission of the Individual Company. In particular, the copyright of the content of the Store, including, without limitation, all documents, files, texts, texts, images, graphics, components and code contained therein, as well as the general image of the Store, constitute the intellectual and industrial property of the Store, unless otherwise specified and are protected by the relevant provisions of Greek Community and international law. The appearance of this material in the Store in no case implies the transfer or assignment of a license or right of use.

The Shop authorizes users to copy and print extracts or documents from this website (except for content held by a third party and designated as such) for non-commercial use on their part, since any copy or extract of such documents or pages obtained retains all copyright or other proprietary notices and any disclaimer contained therein. Except for this limited license, nothing in the Store shall be construed to warrant any other right or license under any copyright, patent or trademark of the Store and the Personal Business or any third party. All Store logos and trademarks may not be used or reproduced without the prior written consent of the Individual Business. Unless otherwise specified, the copying for commercial purposes, modification or reproduction of part or all of the contents of this website in any form, based on it and/or its content, or the incorporation into other websites, of electronic retrieval systems, is prohibited. No link to the Shop may be included in any other website without the prior written approval of the Individual Business.

5. INVOICING – PRICE PAYMENT

Users can be invoiced either with a retail receipt, delivered on delivery-receipt of the goods, or with an invoice, if the user is a freelancer or a commercial enterprise.

For product shipments within Greece, the user can choose as payment method cash on delivery, bank deposit, credit card or PayPal. In case of cash on delivery, the user is obliged to pay the total amount to the post office or to the courier employee who will deliver the parcel. In case of selection by credit card, a corresponding charge will be made to the user’s card account.

Transactions made by credit card through the Store will appear on the user’s credit card account with the reason “DIMOS MICHAIL”. If it is proven that a third party’s credit card has been used fraudulently through no fault of his/her own, the charge may be cancelled upon request to the Bank that issued the credit card, which must investigate the complaint For this reason, any aggrieved third party is obliged to inform the issuing Bank as soon as it becomes aware that such an event has occurred, in order to cancel it and exclude its use by unauthorised persons.

In both cases, a refund is given if the user decides to return the product. In cases of cash on delivery the user receives a day’s cheque, in cases of purchase via credit card the card is credited immediately, while in cases of purchase via PayPal, the money is credited to the user’s Paypal account.

Shipments of products outside Greece are made only by courier and credit card charge or via PayPal.

6. SHIPPING – TRANSFER OF OWNERSHIP AND RISK

The goods can be shipped from the sole proprietorship anywhere, to the place indicated by the user in the order form. Shipping costs depend on the total weight of the order, the shipping method and the destination country.

The exact shipping costs are automatically displayed in the shopping cart and there is a choice of alternative shipping or pickup methods.

The sole proprietor will make every effort to ship the products within Greece within 1-3 working days (Monday to Friday) for deliveries by courier and within 8-10 days for deliveries by post. Deliveries outside Greece are made only by courier and the time required varies depending on the country of delivery. The maximum delivery period may not exceed 30 days.

The Sole Proprietor shall not be liable for delays in performance (including delivery) due to circumstances beyond the Sole Proprietor’s control or due to force majeure and therefore the Sole Proprietor is entitled to an extension of time for performance. Force Majeure means any event beyond the Company’s control which could not have been foreseen and prevented and which results in the Company’s inability to perform, in whole or in part, any of its obligations under the Contract. If such incidents last for more than one month, the contract may be terminated by either party without compensation.

In any case of delay in delivery beyond the agreed time, the user must ask the individual company to deliver the goods within an additional period of time commensurate with the circumstances and only if the goods are not delivered within this additional period of time, the user is entitled to terminate the contract. The above shall not apply where delivery within the agreed time limit is important, taking into account all the circumstances surrounding the conclusion of the contract, or if the user has informed the individual undertaking, prior to the conclusion of the contract, that delivery is required on or by a certain date. In such cases, if the sole trader fails to deliver the goods at the time agreed with the user, the consumer is entitled to terminate the contract immediately. Once the contract is terminated, the Sole Trader must return, without undue delay, all money paid under the contract.

Ownership of the goods is transferred after full payment of the price. The risk of loss of or damage to the goods is transferred to the user when he or a third party designated by him and other than the carrier has acquired physical possession of the goods. However, the risk is transferred to the user upon delivery to a carrier, if the user requested that the goods be transported by a carrier of his choice and this was not offered by the Individual Undertaking (without prejudice to the user’s rights against this carrier).

7. WARRANTY

In the event of liability of the Individual Enterprise for an actual defect or lack of the agreed quality of the goods, the user is entitled, at his option, a) to demand, without charge, the correction or replacement of the product with another, unless such action is impossible or requires disproportionate costs, b) to request a reduction of the price or c) to withdraw from the sales contract, except in the case of a minor actual defect. For a property to be considered agreed, it must be agreed in writing. If the buyer chooses to correct or replace the product, the Individual Business must make the correction or replacement within a reasonable time. The above rights of the user expire after two years for mobile things.

The Sole Proprietorship provides a commercial guarantee of good functioning and free repair to the privately-owned service, which ranges, depending on the goods, up to 2 years from the acquisition of physical possession of the goods. The warranty offered on each product is indicated in its detailed description. After the warranty period, repair services are offered at very reasonable charges for the lifetime of the product. The Sole Proprietorship does not guarantee or warrant protection for the suitability of the product sold for any particular purpose.

The commercial warranty covers the free repair of the goods (labour and spare parts) from normal use. Damage caused by incorrect handling, force majeure and generally damaging external factors is not covered. The user shall bear the cost of transport to and from the repair workshop, whose visit to the user’s premises shall be charged extra. The guarantee does not apply in the event of an intervention by an unauthorised technician. We inform you that “DIMOS MICHAEL” is not responsible for any damage and wear of the products after use and in no case is obliged to replace them. For the replacement of products and any form of product repair, only the dealership itself is responsible.

8. RIGHT OF CANCELLATION, RIGHT OF WITHDRAWAL AND RIGHT OF REPLACEMENT

The user may, using any means of communication, cancel an order placed by any means of communication so that it is not executed, provided that it has not already been executed (orders that are in the “Pending” or “Processing” or “In Progress” stage).

The user may, within 14 calendar days from the delivery of the goods to the user (or delivery to a carrier chosen by the user other than the one offered by the Individual Business), withdraw from the contract concluded with the Individual Business (i.e., for all goods of each order). The Individual Business will in this case refund to the user all the money received from him (by crediting his debit/credit card account or via PayPal, if he used it for the transaction, otherwise by a day’s cheque sent by post) – in any case, no costs will be charged for such refund – including, where applicable, delivery costs (excluding additional costs due to any choice by the user to use a delivery method other than the cheapest standard delivery method). The user shall, in such case, return the goods to the Company by any means of his choice and at his own expense, without undue delay and in any event within 14 calendar days of the day on which he has declared his withdrawal from the contract. The user shall only be liable for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods. In simple words, the goods must be in such a condition that allows their resale, therefore you can try the goods, but not use them. The special label of DIMOS MICHAEL company and the labels of the product have not been removed or damaged in any way. No parts have been removed from the bracelet to fit the user’s wrist or any kind of modification has been made anywhere. For reference, if you purchased a watch, you can try them on at home, but not wear them outdoors. The returned goods must, in addition, be exactly as they were before the sale with the replacement tag worn on, in their complete original packaging (box, nylon, foam, which should not have any tears or damage/alterations) and with all the contents of the original packaging (instruction, features and warranty forms, connection cables, installation software, etc.). The Sole Trader is entitled to delay the refund until he has received the goods back or until the user has provided the Company with proof that he has sent back the goods, whichever occurs first. The user may return the goods himself to the Company’s head office or any physical store of the Company. Goods that were sold with an additional gift must be returned with the additional gift, otherwise, the value of the gift will be deducted from the amount returned. Otherwise, the applicable provisions of Law no. 2251/1994 on withdrawal.

Alternatively, if the user does not wish to withdraw from the contract, he/she is entitled, within the same withdrawal period (14 days from delivery etc.), to replace any goods of the order with other goods in the same condition, without, in this case, being charged (the user) with new shipping costs.

The above applies to orders placed via the online store, by telephone or any other means of written communication, even if you have chosen to receive delivery from a specific store. For purchases made through our network of stores you can only exchange products with another product and are not refundable.

The rights of cancellation, withdrawal or replacement should not be confused with the case of defective goods, as these are covered by their respective warranties and the brands’ official agencies are responsible for their replacement.

9. NEWSLETTERS

The Sole proprietorship through its online stores uses your e-mail address, if you give your consent through the special registration fields, for the advertising of its products and services. You have the right to access your personal data held by DIMOS MICHAEL and the details of your consent, in accordance with the provisions of EU Regulation 2016/679 and the relevant applicable National Law.

Newsletters are sent only to subscribers who have chosen to receive them and are technically fully compatible with the mailing regulations. https://kosmimatadimou.gr/ provides newsletter subscribers the possibility to unsubscribe from the mailing list. When a subscriber chooses to unsubscribe from the mailing lists, his/her email is permanently deleted. The e-mails of Newsletter subscribers are used exclusively for this purpose and for no other purpose. The newsletters that the public receives by subscribing to the mailing lists are the intellectual property of the DIMOS MICHAEL and are therefore protected by the relevant provisions of Greek law and international conventions. DIMOS MICHAEL reserves the right not to include a person in the lists of recipients or to remove him/her from them.

10. PERSONAL DATA

DIMOS MICHAEL considers the protection of the personal data of those who visit our website extremely important. For this reason, we have taken the necessary steps to comply with all the rules for the protection of personal data. DECLARATION of our Individual Business regarding the protection of Personal Data as well as in accordance with the European Legislation and any other applicable local legislation in relation to the storage, processing, access and transfer of personal data. https://kosmimatadimou.gr/which always displays the privacy policy (“the policy”) and which requests any information from you, collects, maintains and safeguards such personal information in accordance with the above policy, as well as with applicable laws and applicable regulations and guidelines. This policy applies to personal information (as defined below) that you have provided yourself and from means of communication (such as websites, email and other online tools) where there is a link to this policy. This policy does not apply to personal information collected from sources and means of communication outside the internet, except where such personal information has been provided to us by you in writing.

We only collect personal data in relation to you if you choose to provide it to us. We do not share any personal data with third parties for their own commercial use, unless you have expressly given us permission to do so. Please review this Statement to learn more about how we collect, use, share and protect information online:

a. Information collected

Our store generally uses two ways to collect personal information online: Information we receive

– Personal information: You can visit our website without giving us any personal information. We may collect your personally identifiable information (such as name, address, telephone number, e-mail address and other personal information) only if you choose to provide it to us.

– Aggregated information: In some cases, we also remove personally identifiable information from data you have provided to us and keep it in aggregate form. We may also combine this data with other information to create anonymous, aggregated statistical data (e.g., number of visitors, domain name of the Internet service provider) to help us improve our products and services.

b. In addition, by using the Store, the user acknowledges that when entering into contracts through the Store it is necessary to provide certain information related to Personal Data, which will be processed and incorporated into files, which have been previously notified to the competent authority and for which the Company is designated as a Data Controller. The Company does not collect Sensitive Personal Data (e.g. age), unless the user requests it for commercial reasons (e.g. ten-year age range, for the purpose of selecting a cosmetic intended for the specific age group).

The purpose of the collection and processing of Personal Data is to record the contractual relationship with the Company, to monitor, improve and adapt to preferences and choices regarding goods and to send by electronic or traditional means administrative, technological, organizational and/or commercial information about the Company. The user has the right to access the file at any time and to request the correction or deletion of data concerning him/her.

The Company guarantees the confidentiality and security of Personal Data, however, it may disclose to the competent Public Authorities Personal Data or any other information held by it or accessible through its systems, if this is required by an applicable provision of law. The user guarantees and bears the responsibility for the truth, accuracy, validity, authenticity, relevance and relevance of the Personal Data he/she discloses to the Company.

The Company, subject to the express consent of the user, provides the possibility for users to be informed about new goods available on the market and other possible offers, payment arrangements etc. by sending promotional – informative messages to their e-mail or postal address or by telephone. In any case, the user may stop receiving advertising messages at any time. When the user sends any request to the Company, the information provided therein is confidential and will be used only for the requested action. The content is not transferred to a third party except to the directly interested recipient and to a legal authority, if requested by the Company or in case the content of the message is offensive or harmful to the Company or third parties whose interests the Company must protect (third party users, suppliers, etc.).

c. Your choices

You have various options in relation to your use of our website. You can decide that you do not wish to send any personally identifiable information by not entering this information in any field on our website and by not using any available personalised service, if any. If you choose to submit your personal data, you have the right to view and correct and/or delete such data at any time by accessing your application. Some websites may ask for your permission for certain uses of your information and you can either agree or refuse these uses. If you choose specific uses or communications, such as sending electronic newsletters, you will be able to unsubscribe at any time by following the instructions on each communication. If you decide to unsubscribe from a service or communication, we will ensure that your data is removed immediately, although we may ask you for additional information before proceeding with your request.

As described below, if you wish to prevent cookies from being received so that you cannot be identified when browsing our websites, you can set your browser to refuse to receive cookies or to notify you each time they are sent to you.

d. Security

Our store uses technology and security measures, rules and other procedures to protect your personal data from any unauthorized access, misuse, disclosure, loss or destruction. To ensure the confidentiality of your data, www.kosmimatadimou.gr also uses firewalls and password protection programs in accordance with international market standards. It is, however, your responsibility to ensure that the computer you are using is sufficiently secure and protected against dangerous software such as Trojan horses, viruses, etc. You should be aware that without adequate security measures (e.g. secure configuration of your browser, up-to-date virus software, effective firewall, not using software from dubious sources, etc.) there is a risk that the data and the passwords you use to protect access to your data may be disclosed to unauthorised persons.

e. Links to other websites

Our website may contain links to a number of websites which may contain useful information for our visitors. This Privacy Statement does not apply to those websites, and we encourage you to visit them directly to learn about their privacy policies.

f. Declaration on the confidentiality of minors

Our website is aimed at an adult audience. We do not collect personally identifiable information from anyone who we know is under the age of 18 without the prior verifiable consent of their legal representative. His/her legal representative has the right, upon request, to see what information was provided by the minor and/or to request its deletion.

g. Updating the privacy statement

From time to time our Store may revise the content of the online privacy statement. These changes will immediately appear on this page which we ask you to visit frequently. Your frequent use of our website will indicate your consent to the use of the new data.

i. How to contact with our store

To ask us any questions or if you wish our Store to change or modify your profile, please contact us in writing at the following address: 26 Beikou Avenue, Athens, Greece.

j. Automatically collected Information

Certain types of information are automatically collected whenever you interact with our websites and through certain emails we exchange. The automatic technologies we use may include, for example, web servers/IP addresses (web server logs), cookies and web beacons.

11.OTHER TERMS

Personal data protection is governed by the principles of EU Regulation 2016/679 and the relevant applicable National Law.

The use of the Store and any contract concluded through it is governed by Greek law, in particular the laws regulating issues related to e-commerce, distance sales and consumer protection, and is subject to the exclusive jurisdiction of the courts of Athens, by express extension of jurisdiction.

Any of the above terms becomes contrary to the applicable legislation, shall automatically cease to apply, without in any way affecting the validity of the other terms. If any part of a contract entered into through the Store is found to be invalid or unenforceable by a court decision, the remainder of the contract will continue in force.

The Company may enter into an agreement to delegate its obligations to a suitable third party. Otherwise, neither party will be entitled to assign or transfer its rights or obligations.

All notifications must be made in writing by hand or by post.

In case of use of the shop from another country outside Greece, the user is obliged to comply with the legislation of that country.

The above terms constitute the entire agreement with the Company, which reserves the right to modify or renew or delete all terms herein without notice. The amendment or renewal will be effective as soon as this document is notified of any change.

Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (Hellenic Data Protection Authority).